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 If you are interested goods that we will be delivering, please now print this screen

We will provide a specific delivery day with an AM or PM slot dependant on where you live and between the hours of 9.00am - 5.30pm Monday to Saturday. We will only deliver goods to the property on our delivery note and won't leave goods outside or at any other address re-directed to upon delivery. Please don't leave a key for us to enter your home unaccompanied, however you could ask a neighbour to escort us into your home and supervise our visit. We won't enter a property where a child or minor has been left home alone.

When inviting our staff into your property please also consider:

For health and safety reasons our drivers wear safety shoes with good grips. These can pick up stones and dirt that may be walked into homes.
We may use wheeled equipment to avoid unnecessary lifting, delivering bulky product can be awkward.
Please clear our access route up to your door and through your property. (Move vehicles / furniture / ornaments etc)

Whilst we undertake to take all reasonable care, at times when manoeuvring items we may drag, slide or push product. Polished surfaces, carpet or hard floors they stand on may mark, cushion flooring can sometimes lift / tear.

If any of this is a particular concern please aid us by protecting vulnerable carpets & surfaces prior to our arrival and point out to our staff where we need to take extra care.

If you opt for our installation service, this is purely connection to an existing, adjacent supply in apparent good order and fitting of facia panels for integrated appliances. Our installers are trained to carry out this work, however are not allowed to undertake any major carpentry, electrical or plumbing work beyond this on our behalf. Gas appliances in very small kitchens (30 cubic metres or less = Floor area 3mtrs x 5mtrs approx) or kitchens with no direct exterior door may need an air brick fitting by law for your safety, our fitter will advise you but this additional work if required would be chargeable and isn't part of the standard installation.

NB. It may also be necessary to turn off your water/electricity/gas supply when installing kitchen appliances, please check your stop tap works, turn off computers etc and be prepared for this. Other problems can sometimes show at this time i.e. if the ignition / thermocouple on your central heating boiler is faulty it may not restart if the gas supply has been interrupted, whilst we will do all we can to restart this for you, this is due to a fault within the boiler and is not caused by our turning the gas off.

Plumbing can be disturbed by us disconnecting / re-connecting product, we recommend you check after we have finished for leaks, minor leaks may not be noticeable straight away so please check again at regular intervals and let us know immediately should a leak start to occur

Please help us and carry out any preparation before we arrive, if you are able and it is safe to do so, please also disconnect and remove old product, it would be appreciated if you would provide a smoke free environment for the duration of our visit to your home.
 Please sign below, our drivers require a signed copy upon arrival

Customer Signature .................................................. Print .......................................................... Date .......................