By ordering our products, you signify your agreement to be bound by these terms and conditions.

All offers are subject to availability, excludes any other offers & may apply to limited stocks, terms and conditions apply, errors & omissions excluded, all information given in good faith & without prejudice.

Pricing Policy

All prices stated on our web site are in UK pounds sterling including VAT at the appropriate rate. In the event that any product is shown at an incorrect price due to incorrect information received from our suppliers, or a typing error we will not process your order with out first contacting you to alert you to any change, and any change in price. You will then have the option to continue given all the information, only then with your permission will we proceed with the order. Prices quoted are subject to stock availability. Reserved stock with a deposit paid will only be held for 1 month unless otherwise agreed and contact maintained.

Order Process

Within 4 working hours of placing your order we will contact you to confirm arrangements, our aim is to deliver all stocked goods ordered within 2 working days of order confirmation. If however the product you have selected is not available at the time of ordering, you will be informed when we contact you. A payment for your order will be taken at the time of order confirmation. A contract between us is not formed until we have made contact with you and then processed your order.
We reserve the right to stop or delay the supply of goods should we not be happy with any part of the transaction.

Your personal details will be used for the purposes of contacting you regarding your order or claiming any promotional support on your behalf from the manufacturer.

Your details will not be passed to any other organisation by Hylands Ltd without your permission.
The exception to this where we are required to submit a report either to the Police or other Regulatory Body such as TV licensing for legal reasons which we are able to verify.

We will responsibly destroy any documents containing customer contact or credit card details.

Products

Product images are for illustration purposes only and product descriptions, while as accurate as possible, are for guidance only.
We recommend you visit one of our stores to see the product before you finally decide to order
To avoid disappointment please phone to be sure that the product is still available & on display at your chosen branch before setting out, also check the price as these can change between your looking one day and then calling in another day.
You may only order by phone or e-mail if you are already happy with the specification / appearance / size of the product.
Also - American refrigeration & Range cookers - will they fit through your door(s)?
Customers are asked to examine goods upon delivery / collection and notify us of any faults or damage at this time. We carry vast warehouse stocks but inevitably some product can be on display. If there are any blemishes, scratches or dents on the product they will have been taken into account prior to pricing these goods to clear.

Delivery / Installation
Internal note - Copy of below on Form Thank you page

Unless otherwise stated we offer a free delivery service within our service area for sales over £199.
(For sales under £199 in value and within our service area we only charge £10 for a 1 man delivery or £12 for a 2 man delivery)
This service is a drop off delivery to your property, inside where we are able however won't take goods upstairs or via narrow/tight passages, we do not allow customers to 'Give us a hand' for the fear of problems should someone get hurt or something damaged, who is to blame becomes an issue, our drivers are trained in manual lifting techniques so for the sake of a few pounds we would recommend booking a 2 man install with us and letting us do the job properly for you, we do offer a comprehensive range of installation services.
Advice on your delivery or set up requirements can be given at the time of confirmation.

 We will provide a specific delivery day with an AM or PM slot dependant on where you live and between the hours of 9.00am - 5.30pm Monday to Saturday. We will only deliver goods to the property on our delivery note and won't leave goods outside or at any other address re-directed to upon delivery. Please don't leave a key for us to enter your home unaccompanied, however you could ask a neighbour to escort us into your home and supervise our visit. We won't enter a property where a child or minor has been left home alone.

When inviting our staff into your property please also consider:

For health and safety reasons our drivers wear safety shoes with good grips. These can pick up stones and dirt that may be walked into homes.
We may use wheeled equipment to avoid unnecessary lifting, delivering bulky product can be awkward.
Please clear our access route up to your door and through your property.
(Move vehicles / furniture / ornaments etc)

Whilst we undertake to take all reasonable care, at times when manoeuvring items we may drag, slide or push product. Polished surfaces, carpet or hard floors they stand on may mark, cushion flooring can sometimes lift / tear.

If any of this is a particular concern please aid us by protecting vulnerable carpets & surfaces prior to our arrival and point out to our staff where we need to take extra care.

If you have opted for our installation service, this is purely connection to an existing, adjacent supply in apparent good order and fitting of facia panels for integrated appliances. Our installers are trained to carry out this work, however are not allowed to undertake any major carpentry, electrical or plumbing work beyond this on our behalf. Gas appliances in very small kitchens (30 cubic metres or less = Floor area 3mtrs x 5mtrs approx) or kitchens with no direct exterior door may need an air brick fitting by law for your safety, our fitter will advise you but this additional work if required would be chargeable and isn't part of the standard installation.

NB. It may also be necessary to turn off your water/electricity/gas supply when installing kitchen appliances, please check your stop tap works, turn off computers etc and be prepared for this. Other problems can sometimes show at this time i.e. if the ignition / thermocouple on your central heating boiler is faulty it may not restart if the gas supply has been interrupted, whilst we will do all we can to restart this for you, this is due to a fault within the boiler and is not caused by our turning the gas off.

Plumbing can be disturbed by us disconnecting / re-connecting product, we recommend you check after we have finished for leaks, minor leaks may not be noticeable straight away so please check again at regular intervals and let us know immediately should a leak start to occur

Please help us and carry out any preparation before we arrive, if you are able and it is safe to do so, please also disconnect and remove old product, it would be appreciated if you would provide a smoke free environment for the duration of our visit to your home.

Guarantee
Internal note - Copy of below on shop returns form

All new products supplied are guaranteed for a minimum of 12 months from the date of delivery. Any extended guarantee/maintenance offered by the manufacturer (free or otherwise) must be registered by you the end user and you must also ensure you receive and retain any policy documents as proof of this cover, Hylands Ltd will have no record of these promotions between you and the manufacturer.

If a new appliance should be found to be faulty upon installation we will exchange it for you.
However if an appliance is not faulty, or the problem is found to have been caused by external factors, the manufacturer will not accept return. Therefore if there is any doubt we will require an engineer's uplift number first. Please also note that modern appliances can operate differently and things do change. What some consumers may interpret as a fault can in fact be normal.
Manufacturers may charge a call out fee if there is no fault found. This is now common practice to deter consumers from calling them out without first being sure they have made all the right checks themselves. This is beyond our control, please read the instruction booklet carefully.
We may agree to call to see the problem, however, this will purely be a goodwill gesture. If we cannot help or are unsure we will still require an engineer uplift number as confirmation of fault.
If you feel you are just not happy with the product we will take it back, but a restocking fee will apply to cover our time and allow us to resell the appliance as used.
 See Goods cancellation / exchange / return / refund - below on this page

If the goods become faulty within the warranty period, tell us immediately; you may be entitled to a free repair or replacement at the manufacturer's discretion. Your contract is with us and we will do what is required under the law (Sale of Goods to consumers Legislation 2002). However please note, many manufacturers insist on carrying out repairs to their products under the warranty. Please also be aware manufacturers may charge you should the problem be not covered by their warranty (i.e. incorrect use, misuse, no fault found or problem due to external causes). Please read the instruction booklet carefully.

If you have purchased an extended maintenance contract from Hylands Ltd and the goods become faulty tell us immediately and we will arrange a repair under the terms of the cover. (Sale of Goods to consumers Legislation 2002)

In all cases if you have a problem with goods purchased from Hylands please come and talk to us. We do not service everything we sell, some manufacturers have separate service agents/procedures, however we will still assist wherever possible should third parties subsequently let you down.

Working Hours

Our opening days and working hours are shown on the branches page.

Recycling of electrical equipment

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Hylands Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis in store when they buy a new Electrical or Electronic product from us.
Alternatively we can arrange collection for just £10 upon supply of your replacement goods by our own transport at the time of delivery. 

For example, if a customer bought a new television from us we would accept their old television and prevent it going into a landfill site by disposing of it safely.

Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005,
and should be disposed of separately from normal household waste so that they can be recycled.
 

Goods cancellation / exchange / return / refund
Internal note - Copy of below on shop returns form

You have the right to cancel within 7 days of order, provided it is before we deliver / you collect you will receive a full refund of any monies paid. After this time a 25% handling and restocking charge may be incurred. This excludes goods ordered in specially for you where cancellation at any time will incur a minimum 25% handling / restocking fee to cover our expenses (This may be increased in line with our suppliers restocking fee)

If you wish to return goods after delivery/collection and within 28 days of purchase (excluding special orders) any goods supplied must be returned; as new* in original condition with all accessories at your own expense, if you request collection then we shall be entitled to charge you a reasonable fee for such collection. Upon inspection we shall arrange reimbursement for the value of the goods less a 25% restocking fee. This may be increased should the product be damaged or incomplete.

* As new is defined as in the original box and packaging undamaged. Penalties will be applied for any products returned used, damaged or missing the original manufacturer packaging or accessories

We are unable to accept back the following types of items unless unopened or faulty;
Recording media, DVD discs, batteries, personal care appliances such as shavers & hair care