|
Letter 03/02/12 >>>
Click to enlarge (Stone sale - Warehouse complimented)
E-mail 02/02/12 (Longton sale)
Sent: Thursday, February 02, 2012 6:12 PM
------------------------------------------------------------
Name of sender: Lynsey Tomlinson
Name of company:
Postcode: ST3 ***
Phone number(s):
Email of sender: ********************
------------------------- COMMENTS -------------------------
When I discovered my washing machine had broken down on Christmas
eve, I went down to Hylands in Longton at lunch time.
The staff could not have been more helpful and by 3pm I had my new
machine installed at my home.
I then checked the price comparison sites to see if I had got a good
deal. I discovered the product was £4.95 cheaper but having factored
in the £12.95 delivery costs I had a much better deal.
With this excellent service I will in future always buy local.
Thank-you
|
|
E-mail 31/10/11 (Meir sale)
Name of sender: IAN MCDONALD
Postcode: ST18***
Phone number(s): 01889 ******
Email of sender: *************
------------------------- COMMENTS -------------------------
Took delivery of our new led tv and home cinema on Saturday. After lots of
advice from your staff (esp. John at Meir) we purchased on Friday and it was
delivered on Saturday.
Fantastic !!! the whole experience was was made as smooth as possible- your
engineers were efficient and helpful.
Please pass our thanks to all involved
btw- at the same time some friends have spent most of the last three days
travelling from home to one of the large discount "sheds" in Stafford
trying to get their tv to work. They are now going back for a refund and
will come back to you.
I could have bought a few £s cheaper- without doubt the Hylands support is
worth every penny
Ian and Diane McDonald
|
E-mail 18/11/10 (Stone sale)
> ------------------------- COMMENTS -------------------------
>> We recently purchased a new television but being a bit "non
technical" I
>> had to phone Hylands for help. I spoke with Phil, who very
patiently
>> walked me through the procedure on how to add the freeview
channels.
>>
>> We've had a long and friendly relationship with Hylands since I
moved to
>> Stone in 1996 and even though some businesses are purely formal
and
>> impersonal I find Hylands employees very friendly and helpful.
>>
>> I just wanted to thank all your employees, especially Phil, for
such
>> excellent and friendly service.
>>
>> Kind regards,
>>
>> Janet W. Arblaster
|
Thank You Card June 2010 >>>
Click to enlarge (Stone sale - Built in installation)
Letter 12/05/10 >>>
Click to enlarge (Stone sale - Warehouse & Service complimented)
Thank You Card 22/04/10 >>>
Click to enlarge (Stone sale - Built in Installation)
Letter 10/04/10 >>>
Click to enlarge (Meir sale)
E-mail 08/03/10
Title: Miss
Customer_Name: Jane Davies
Postcode: CW11 XXX
I just wanted to say thank you for your prompt service today. We
called on Saturday to let you know that the tv had stopped working
and Martin came out this morning to replace it.
Very impressed with the service and Martin was very professional and
polite!
This is why we purchased from you - and not Amazon etc...!!
Thanks again.
Regards.
Jane
|
Letter 09/02/10 >>> 
Click to enlarge (Longton sale)
The Sentinel Newspaper (Page 8) Monday 4th January 2010 >>>
Click to enlarge (Meir sale)
NB - The fridge Freezer was purchased 25th April 2009 - on the 22nd Dec (Just
stocked up for Christmas) it failed
E-mail 29/12/09
Date: December 29, 2009
Time: 07:22
Comments:
As I was in dire straits days before Christmas in need of a cooker I
went on your web site listed a few ovens but was a little confused
with the "hard wiring". I thought I had better speak to someone
before ordering. I did & he was really helpful, don't know his name,
but thankyou for all the info. After hearing it all I made my
decision and held my breath after asking when delivery would be. It
could be delivered that afternoon what a suprise I was over the
moon. A lovely young man made the delivery and he was polite and
courteous (without being American) if you know what I mean.
A big THANKYOU HYLANDS stay just as you are.
Best regards & Happy New Year
Alison Vigrass.
ST6
|
E-mail 26/12/09
Sent: Saturday, December 26, 2009 11:41 AM
Subject: RE: digi box
Dear Alan
Thanks so much for forwarding the
instructions below. You were certainly correct in that the batteries in
the remote controller needed changing! I have managed to update the
digi box and now have all the digital channels.
Do hope you have had a good Christmas -
thanks once again!
Mrs Heath
ST21
Mrs. Heath
Please find attached the instruction book, as per our telephone
conversation this morning.
I hope this helps, but should you require further assistance
please don't hesitate too call.
Merry Christmas and a happy new year.
Kind Regards
Alan Weston
Hylands service
|
Letter 08/10/09 >>>
Click to enlarge (Longton sale)
|
E-mail 04/01/09
> Name: Mrs. V. Turner
> Area: Cheadle, Staffs
> Date: January 04, 2009
> Time: 21:38
>
> Comments:
>
> I just wanted to thank you for the excellent service I recieved from the
> Longton Hylands branch, and Ron in particular, when I purchased a
> DVD/Video recorder recently. I initially made a telephone enquiry and
> instantly had confidence in Ron's knowledge of the products you stock.
> When I came into the store the next day, he was very helpful and courteous
> and ensured that I was able to make the right choice. I felt that the
> personal service you offer is to be applauded in these days of superstores
> etc. where the customer is not as important as the sale!
> Please pass on my thanks to Ron especially, I have not used your stores
> before, but I will certainly use the one in Longton again, with complete
> confidence. Thankyou.
> I note that you resist Sunday trading, this is also something I commend
> you on, Keep Sundays special for as long as possible!
> Yours Sincerely,
> Vicki Turner
|
Letter 21/11/08 >>>
Click to enlarge (Longton sale & Warehouse)
E-mail 04/06/08
----- Original Message -----
From: Tracey Handley
To: hylands
Sent: Wednesday, June 04, 2008 9:56 PM
Subject: Thanks for fast efficient service
Dear , Ron, & staff at Longton
branch, I wish to thank you for your help and advice on choosing
my new tv. I am very pleased with the service, especially the
speed of delivery. I came into the shop this morning and am
already enjoing viewing my plasma tv. I made the right choice of
screen size [ 42 ] and having taken measurements of cabinets
from your website i am satisfied with my purchase. I will
definiatly recomend Hylands to my friends. Thanks again, Tracey
Handley, Newcastle.
|
E-mail 22/04/08
From: Julie Taylor
To: Hylands Ltd
Sent: Tuesday, April 22, 2008 12:22 AM
Subject: Re: >>>> Website form enquiry <<<<
Dear Rob
Many thanks for your prompt
reply and the excellent service we have again had from Hylands.
The new freezer is being
delivered tomorrow at a time convenient to us and at a very
competitive price. We live in Stone and try to use local shops and
suppliers as much as possible - we bought a washing machine from you
a few years ago and had equally good service.
The staff at your Stone branch
deserve a huge compliment - that have provided us with a level of
service above and beyond anything the major chain stores can aspire
to. Please thank Paul in particular for being so friendly and
helpful.
Thanks again,
Julie Taylor
|
Letter 15/02/08 >>>
Click to enlarge (Meir sale & Service Dept)
Letter 13/02/08 >>>
Click to enlarge (Stone sale & Warehouse)
E-mail 02/12/07
----- Original Message -----
From: Keith Simcock
To: website@hylands.tv
Sent: Sunday, December 02, 2007 5:45 PM
Subject: Well Done Hylands
Hi to Hylands
There are something's a woman can't
be without and when things go wrong us men get an ear bashing,
Thursday 2pm washer condemned,
5pm washer order at
Hyland's Longton Store
Saturday 1pm washer installed and
working
Well done and to beat this the shop
assistant was one of the most helpful and polite my wife has
come across.
Not only this but, the two delivery
men who also installed the washer and checked it for working
correctly were friendly and great. In fact they were that quick
at installing, testing and removing the old washer I never had
chance to offer them a cup of tea.
The best for me is still to come!
The cost was better than if I had
gone to Hylands larger competitors who always advertise that they
are best! well Hylands beat the lot, as been proven with my
purchase in the past
Thanks Again
Keith Simcock
|
Letter 22/05/07 >>>
Click to enlarge (Stone sale & Warehouse)
E-mail 13/03/07
I wish to thank you for your exceptional standard of
service that I have received from your company.
I contacted your company at 09.00am on Saturday 12th
March 2007. As our tumble dryer had packed in the day before.
I checked out most of the major electrical companies
for prices and details of a replacement.
I saw an advert in the Sentinel for your company and
checked out your web site. How surprised I was that you where cheaper
not just for the product BUT you offered Free Delivery and Installation.
I ordered a New tumble dryer at 09.00am and was
informed that it would be delivered later in the afternoon.
We received a call from your driver at 11.00.am
saying he is on his way and delivered at 11.15am What a service
We have told relatives and friends about this.
Please note most of the major electrical company's
could not delivery for about 5-7 days
Thanking you
Mr K G Booth
|
Letter Jan 2007 >>>
Click to enlarge (Meir branch sale & Warehouse)
Letter July 2006 >>>
Click to enlarge (Longton sale)
E-mail 26/05/06 (Goods ordered)
F.A.O. Rob
I wish to thank you for your exceptional standard of service that I have
received from your company. Many thanks to PAUL at the MEIR BRANCH, as I
said to him TODAY! You have got a customer for life, even if I am a PAIN IN
THE **** who wants the best deal possible!
yours ANDREW FINNEMORE.
E-mail 30/05/06 (After goods
delivered)
F.A.O. Rob.
> On SATURDAY 27TH MAY your company delivered 1 x Panasonic TX26LXD60 & 1 X
> Samsung DVDR129. The guy who delivered and installed the items was
> polite/courteous/efficient and explained everything patiently. I must
> therefore THANK YOU for your excellent standard of service, that I have
> received!
> regards Andrew Finnemore
|
Letter 11/10/05
>>>
Click to enlarge (Meir sale)
Letter 14/03/05
>>>
Click to enlarge (Commercial dept sale)
|
E-mail 14/10/04
Just a quick note to say thanks to Ron & Karl for all your help with our
recent purchases.
It was a refreshing change to deal with a company with friendly & helpful
staff.
We bought two fridge freezers & a tumble dryer. they were delivered as & when
promised at a very competitive price.
I would have no hesitation in recommending your company (have already done
so) to anyone.
Be sure next time I want any electrical items I shall be contacting you
All the best
Umesh
UMESH SAMANI
SPECIALIST CARS
Elder Road
Cobridge
Stoke On Trent
|
Letter 19/04/04 >>>
Click to enlarge (Service Dept)
Letter 22/08/03 >>>
Click to enlarge (Stone store)
Letter 23/02/03
>>>
Click to enlarge (Commercial dept sale & Warehouse)
Letter 2003 >>>
Click to enlarge (Commercial dept sale)
Letter 28/11/02
>>> 
Click to enlarge (Longton store)
Letter 2002 >>>
Click to enlarge (Meir branch sale & Warehouse)
|
